The Festive Season is upon us again and thoughts turn to gifts. What finer gift than support for a Human Factors Training programme?
It is apparent that the importance of Human Factors training across all workplaces is being recognised after all this time. How pleased Martin Bromiley must be.
One of the most pleasing changes this year has been the growth in organisations that realise that short interventions are a waste of effort and money.
You don’t change the culture (whatever that means) with a few hours of classroom chat about how to avoid errors.
This year has seen a number of NHS Trusts and private healthcare providers come to us and ask for programmes that address deep-rooted issues. We have started programmes of in-depth training of managers and team leaders to help enable them to understand the flaws in the processes and procedures that their staff have to deal with - the error-provoking conditions under which the front-line staff work. These are the holes in the Swiss Cheese models!
One of the delightful comments we received was from a middle manager in a mental health Trust who had performed a disciplinary procedure quite differently after an Atrainability course. She said that beforehand the staff member would probably have been sacked for violating procedures. But she then realised that it had been done with the best interests of the service user in mind. There was no desire to harm, no malice. So they have kept their job, albeit with a comment on their personal file, but the lessons are shared with others. A palpable shift to a ‘Learning Organisation’.
I know the aviation comparisons are sometimes overplayed but please bear in mind that Human Factors are taken seriously enough that by law they must be refresher-trained each year. Once a foundation knowledge and understanding is embedded within the organisation, refreshing and updating is comparatively easy.
So like the proverbial puppy, Human Factors is not just for Christmas it is for life – literally!
May we at Atrainability wish you all a very Happy Christmas season and a safe, effective New Year.