One of the most popular subjects when we talk about Human Factors is the understanding of behaviour and personality types. The differences in how individuals react and see things especially in high stress, high risk situations can result in a strong team but sometimes they can cause misunderstandings or communication errors.
The relationship between team members is an important one. If individuals feel secure and supported within the team it will promote better communication and reporting long term.
" The importance of everybody having a say in safety situations and feeling able to speak up "
- Mr Andrew Aldridge (BMI Eastbourne, June 2015)
" We have the right to make mistakes and learn from them "
- Erica Rapaport (SAS Ipswich, November 2015)
We regularly receive feedback from course participants which highlight how our training helped them to go back to work and find solutions to what seemed insurmountable problems.
Understand the facts
Understanding Human Factors principles better will help you recognise the facts underlying human behaviours and stresses. This includes identifying stress in yourself and others and using techniques to remain calm in stressful situations; enabling you to be more aware of your own behaviour and see other persons point of view.
Put aside hierarchical barriers
Intimidation and fear of reporting errors can lead to recurring problems. Human Factors training can equip you with the ability to cut through whichever side of the hierarchical barrier you are on. This will help your team to maintain a focus on safe, compassionate care for colleagues, patients and relatives, which is the upmost priority.
Don't skip on the briefing and debriefing
We can't stress the importance of these enough. Briefings and debriefings will ensure better communication between staff, more detailed handovers and give staff the support and confidence to raise issues, which will help to reduce unnecessary errors. Furthermore debriefings are a simple, often underutilised aspect of learning from success and near-misses. Our training will provide you with the skills to ensure you create the opportunity to maximise team-working during this time.
Promote learning, avoid inappropriate blame and make your team more effective