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Human Factors for Safe and Effective Teams

Trevor Dale MRCPS(Glas) FRAeS

Co-Founder and Managing Director Atrainability
British Airways Training Captain, Retired

Trevor specialises in Human Factors and has experience of training back to 1990 when he was part of the team that introduced the subject into British Airways as a method of reducing 'pilot error'. He retired as a Training Captain flying Boeing 747's in 2005 and had focused on training trainers and crew in simulation, class and aircraft. Trevor began working in Human Factors in healthcare in 2002 with paediatric cardiac surgery and now continues to do so across the entire spectrum from surgery, ITU, anaesthesia to mental health. Developing clinical simulation for Human Factors training is a particular focus.

  • read more about Trevor . . .

    Trauma care has its own special requirements in terms of diagnosis and sharing the plan for treatment across the team, along with potential error traps. His passion is to help professionals develop and maintain their full range of skills, both technical and non-technical.

    Trevor worked in several research projects in healthcare, notably under Professor Marc DeLeval at Great Ormond Street and Mr Peter McCulloch at John Radcliffe Hospital, Oxford. Latterly he has worked on the Safer Theatre Teams project at three major Hospital sites in the South East of England. In the course of these projects he and former colleague Guy Hirst spent many hours observing and training in operating theatres in Hospitals across the UK.

    In 2005 Trevor was Co-author of SLIPS (Safety and Leadership for Interventional Procedures and Surgery) course at the Royal College of Surgeons of England (RCS) in close cooperation with Mr Tony Giddings FRCS. He is qualified in the use of Myers-Briggs Type Indicator (MBTI).

    Trevor is a long-serving member of Lions Clubs International, he is also an honorary Member of the Royal College of Physicians & Surgeons of Glasgow and a Fellow of the Royal Aeronautical Society.

    Trevor is highly active in development of research and training initiatives in healthcare, aviation and other safety-related industries.
Theresa Campbell

Project Manager

Within her previous role Theresa was responsible for the day-to-day course delivery. She also recruited and performance managed the trainer team as well as establishing training plans and budget submissions. In addition to her organisational role Theresa was party to the course design and delivery and has a great depth of understanding of the issues surrounding human performance in high-risk environments. Theresa has many qualifications in training and presentation skills including Myers Briggs Type Indicator. Her enthusiasm and exceptional interpersonal skills are valuable assets to our team.

Mark Graham

Human Factors is at the core of all aviation training and as a current airline and former RAF fighter pilot Mark brings a multitude of skills to health and social care. With a broad wealth of experience in coaching individuals working in high performance and high risk professions, latterly he has been presenting engaging and interactive human factors foundation courses to junior doctors for Atrainability. The course feedback has always evaluated extremely positively. He has trained, mentored, and facilitated individuals and teams across all levels in the public and private domain.

  • read more about Mark . . .

    Mark is now flying European routes. He is also a consultant providing training support to companies and institutions, carrying out training needs analysis, course design and development. He is passionate about improving the understanding of human factors, and teaching practical skills to improve patient safety, operational performance and job satisfaction.

    Formerly he was a front line fighter pilot in the RAF and was subsequently selected for prestigious exchange posts at both the French and Saudi Air Force Academies, where he instructed student fighter pilots. He then commanded the Central Flying School's basic fast jet instructor training squadron where he very successfully brought in numerous innovative training initiatives to improve communication skills and enhance individual and team performance.

Matt Lindley

Matt joined the Royal Air Force in 1995 and specialised in the VIP role. He became Training Captain on 32 The Royal Squadron and head of training on the Hawker 125 aircraft. He was responsible for flying members of the Royal Family, The Prime Minister and Cabinet world wide. Whilst in the RAF Matt became a Crew Resource Management Instructor. In 2006, Matt joined a major international airline, initially flying the Airbus A320 and from 2012 to present the Boeing 747-400 on their long haul routes.

Karen Speight

Karen is a Captain on the Airbus A320 for a major international airline, having previously flown the Boeing 757/767. She has a Masters in Experimental Psychology from Oxford University. Karen has been involved in training of both cabin crew and pilots since 1998, specialising in Crew Resource Management and Human Factors. She has trained trainers and coached them in delivery of this material. She also held a four year post as a technical trainer and has been involved in pilot recruitment since 2000.

  • read more about Karen . . .

    Since 2008 she has been involved in the development of Human Factors courses. As part of a small team she has developed ideas and training techniques, specializing in risk assessment during decision slots online making and stress management techniques. This work forms a key part of initial and current human factors training given to the pilot workforce. Karen joined Atrainability as a consultant in 2010 and has been involved in classroom based facilitation and in-theatre coaching.
Peter Fields

Peter currently works operationally on the front line of the NHS as a member of the Ambulance Service in Emergency Care. Previously he was funded by the British Heart Foundation to implement the Chain Of Survival project concentrated on the North East of England. This involved increasing the survival rates of out of hospital cardiac arrest patients by training and empowering people across all sections of the community, statutory organisations and charities to engage and cascade the skills required to use strategically placed lifesaving equipment to enable early intervention and defibrillation.

  • read more about Peter . . .

    Peter’s early career began when he joined the RAF in 1987 in a transport and logistics ground support role but his interest in Human Factors was sparked in the early 1990’s when he became a Special Duties Soldier, specialising in reconnaissance and human intelligence. On a daily basis he studied human behaviour in great detail whilst working in high pressured environments within critical teams drawn from all three military services and the Police. Peter’s training career started during this period and he maintained a twin track career for several years moving between regular RAF duties and Special Duties.

    This included VIP work where he was responsible for the security and secure transport of members of the Royal Family, Senior Military figures and Ministers of State. One of Peter’s further training roles saw him responsible for driver training and investigating road traffic collisions involving military personnel, determining route cause and training requirements. Recognising the need for counselling and support in this area he became a road safety ambassador for Brake the road safety charity, as well as undergoing advanced driver training with the Institute of Advanced Motorists (IAM).

    Over a twenty four year military career Peter regularly deployed overseas operationally and with increasing responsibility for personnel he sought to expand his skills through the Armed Forces Chaplaincy Service to enable him to better care for his peers and the wider the team when faced with challenging circumstances including bereavement and loss.

    He has a keen interest in mental health issues and is involved in providing support to Veterans through the Royal British Legion. A qualified Neuro Linguistic Programming Practitioner (NLP) Coach he regularly provides effective support and coaching at both work and within his local community.
Rick Craft

Captain, Retired

A pilot with a British Airways for 45 years, Rick retired as a Training Captain on the Boeing 747-400 fleet in 2017 having flown both short and long haul routes.

Rick attended one of the first courses where BA introduced Human Factors training. It rang a chord that resonated onwards. He found he was drawn to Human Factors and the value of learning from the human errors we all make. He also saw at first-hand how issues at work and home can affect performance. This drew him to become a facilitator at the BA course for potential Captains which focused on the non-technical aspects of Command. Subsequently he became a Training Captain on the Boeing 747.

  • read more about Rick . . .

    A people centred approach was core to Rick’s style of training whilst assessing pilots in the simulator, believing that an atmosphere without fear and with suitable confidence produces the best outcomes.

    Events in his career took Rick down the path of obtaining a Diploma in Clinical and Pastoral Counselling Skills and going on to train as a bereavement counsellor for Cruse Bereavement Care. During his time with BA he was awarded the BA Safety Medal and the Chairman’s Award. Recently he was elected as a Fellow of The Royal Aeronautical Society.

    Rick has facilitated both within course structures and one to one situations. Having worked in a company that valued Human Factors and Just Culture he has seen the value, to the organisation but especially for the individuals, of development of their skills and understanding of these areas. He also believes leadership skills should be reviewed and developed as an ongoing journey.

    Rick is a keen supporter of Help 4 Heroes as a "Local Volunteer" and umpires their cricket club. He can also be found on the river having taken up rowing as a new "late in life" exercise.
Nic Steevenson

Nic served for 10 years in the RAF as a Tornado Navigator. She flew on a front line Squadron leading multi aircraft formations as well as latterly undertaking developmental missile firings in a demanding, pressured environment. Nic was also a highly qualified instructor; mentoring and designing training for trainees undergoing the advanced phase of their fast jet training.

  • read more about Nic . . .

    After she left the RAF Nic was Chief Ground Instructor for a major European Airline. She provided oversight and management of all internal and 3rd party pilot ground school training and instructed Human Factors internationally. She has completed Crew Resource Management Instructor Training. trainees undergoing the advanced phase of their fast jet training.

    After she left the RAF Nic was Chief Ground Instructor for a major European Airline. She provided oversight and management of all internal and 3rd party pilot ground school training and instructed Human Factors internationally. She has completed Crew Resource Management Instructor Training. More recently Nic has been working developing and delivering innovative and immersive training techniques for Human Factors training. She has been working using tools such as a 737 full motion flight simulator and Virtual Reality to deliver unique training solutions for the NHS and other clients.

    Nic has a B Eng in Aerospace Engineering and also consults on Error and Safety Risk Management.
Professor Tom Kenny

Tom started his professional career in General Practice, from there he moved into NHS management and then Public Health Medicine.

Tom has worked at every level of commissioning in the NHS as clinical director for practice based commissioning, director of commissioning for a primary care trust, medical adviser for specialised commissioning and medical adviser for national highly specialised commissioning.

  • read more about Tom . . .

    During this time Tom worked with NSCAG, NCG, and AGNSS in the programme evaluating drugs for rare diseases that became the NICE HSCT process.

    Tom was director of external relations and then director of research delivery and impact for the NIHR Evaluation, Trials and Studies Co-ordinating Centre. During this time Tom oversaw the delivery of a portfolio of >800 active research projects across 5 of the NIHR programmes.

    Tom has worked for a number of pharmaceutical companies supporting the design of research, interpretations of finding and articulation of evidence to facilitate better payer decision-making. Tom has written books and published a range of papers.
Penny Bowen

Penny is a former long haul airline pilot with a background in Human Factors. A mum to a teenaged son and wife to an accountant. Penny gained a degree in psychology with the Open University whilst she was flying and now delivers Human Factors and Just Culture training to airline pilots.

  • read more about Penny . . .

    Penny is also a governor at a large NHS hospital. There are many parallels to be drawn between aviation and other safety critical and highly regulated industries. The case of Daniel Pelka who suffered horrendous abuse and later died from neglect, made Penny realise that child protection could benefit from Human Factors training and Near Miss Reporting. Penny became a member of The Safer Safeguarding Group because she wanted to be able to make a difference to the lives of vulnerable children.

    She truly believes that we can make children safer, we just need our campaign to be heard by those in a position to effect the cultural shift needed. A robust safety management system and a training not blaming philosophy would be a good place to start. Many of the failings have been due to a loss of awareness of the seriousness of the situation, high workload, a bullying culture within some departments, lack of communication, to name a few. Human Factor training would give front line staff the tools to perform more effectively and the confidence to voice their concerns, allowing others to learn from experiences reported.
Chris Williams FRAeS

Chris was a pilot from 1972 until the end of 2005. Soon after gaining his command in 1990, he became the Senior Training Captain on the TriStar fleet, responsible for oversight of crew, instructor / examiners & the production of training material. He was one of the presenters of a Flight Crew Instructional Skills course, the pre-cursor of mandated instructor courses of today. During that period he championed the development of Line Orientated Flight Crew Training (LOFT) on the TriStar fleet that lead to a presentation of “The TriStar Experience” at the Hong Kong Human Factors conference in 1992. He also became qualified to undertake pilot selection sessions for the company.

  • read more about Chris . . .

    He became Deputy Chief Pilot of Caledonian Airways; responsible for the management of crews, their performance & training as well as the technical side of both aircraft & public transport operations. In 1997 he returned to the Boeing 747-400 fleet, becoming a Standards Captain involved with the training & development of British Airways instructors. He was one of the first in the country to be authorised to carry out examiner training on behalf of the CAA, writing & developing the course from the outset.

    He holds an RYA (Royal Yachting Association) Yachtmaster (Commercial) qualification as well as being an approved tester for CEVNI (Code Européen des Voies de la Navigation Intérieure) & ICC (International Certificate of Competence). As head of training for TOPSL Sailcruise Ltd, he is responsible for the authorisation of members as well as the construction & presentation of relevant courses.

    In the last year Chris has joined our team where he is uniquely placed share his experience in management and training with Healthcare professionals.