Hierarchy and Communications

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Hierarchy issues and Communication

Inappropriate and unprofessional behaviour is cited as a problem area across many professions and health and social care is no exception.

Evidence is of course crucial. The excellent work of Christine Porath demonstrates the devastating damage done to performance and motivation.

The Atrainability training will work through the root causes and help delegates to consider their own contribution either directly considering more effective behaviour or by not helping ‘difficult’ colleagues adapt their behaviour. For managers perhaps the realisation that they need to deal with the inappropriate and unprofessional behaviour is the key message.


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“I can honestly say that the two Atrainability Human Factors courses that I have attended have been two of the most influential and beneficial courses I have attended, they have made a huge change to my clinical practice”
Rachael
DOCTOR OF EMERGENCY MEDICINE

To view all of our courses please select below

The following courses include modules relating to Hierarchy issues and Communication issues. Applicable to individuals, teams or groups the sessions are normally delivery at a client's facility. If you are not sure of the course most appropriate to your training needs please contact us and we will be pleased to advise you.


Human Factors Awareness ½ day workshop

This ½ day session is designed to provide an introduction to Human Factors and target specific problems such as briefing, adherence to policy and checklists etc. and how being human influences safety.

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    This module will develop understanding of :
    • a greater awareness of Human Factors and how being human influences safety, patient experience, team effectiveness and improvement
    • maintaining the balance of care & risk in demanding, dynamic situations
    • open effective channels of communication across the hierarchy barrier
    • error provoking conditions offering practical tools that promote safe effective working
    • improved team working through empathy, individual & team situation awareness & key communication skills
    • how everyday pressures can challenge the fine balance between self-confidence & humility
    • learning from successful interventions as well from events that haven’t gone quite so well, or indeed as planned
Human Factors Awareness 1 day workshop

A full introductory grounding in Human Factors non-technical skills and behaviours with an understanding of how and why errors happen and simple skills to help avoid, trap and mitigate them

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    This module builds on the ½ day session and provides :
    • a greater awareness of Human Factors and how being human influences safety, patient experience, team effectiveness and improvement
    • One day is often requested by attendees of the half day module. A whole day offers time for more interaction since the half day is necessarily focused on content delivery so tends to be more of a lecture in style
    • Dealing with difficult people is a module that benefits from longer time as well as communication and decision making
Human Factors Awareness 2 day workshop

A more in-depth 2 day module covering the topics in the one day module above plus more time to delve into the subject and its applicability in different specialist areas of practice

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    This module includes :
    • Two days allows the full content at Foundation level to be delivered with time to address the specific issues that a multi-disciplinary team of delegates invariably brings
    • Typical attendees vary from support workers to consultants and managers. Clearly they all have slightly different problems and these are often of necessity glossed over in an abbreviated course
    • Personality preference and the effects of high workload and stress are discussed in depth. This offers enhanced self-awareness and consequent support to grow and develop Emotional Intelligence. For those well-versed in such topics this brings it together with a cross-reference to the rest of the Human Factors non-technical skills
    • For in-depth understanding two days allows adequate time for group discussions and anecdotal evidence suggests this leads to long-term improvements
Human Factors & Quality Improvement

Human Factors can have a positive impact on the outcome of working practices but how do we measure the Quality Improvements seen from the implimatation of Human Factors

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    Blending Human Factors and Quality Improvement makes obvious sense where either the subjects are not well developed in-house or an in-house Quality Improvement team may not be fully conversant with Human Factors principles and vice versa. In our experience many organisations offer Human Factors training to their teams but all too frequently don't measure improvements. This course is designed to blend the two disciplines with an aim of demonstrating the cost and safety savings that are attainable.

Bespoke Workshop

These workshops are tailored to address specific areas identified by your organisation


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    In essence all Atrainability workshops are bespoke since no two organisations have the same issues due to local culture or climate. Atrainability are very proud of their record of delivering training that addresses the needs of the client. It may be highly beneficial to employ Atrainability to perform a Training Needs Analysis. This is primarily due to the Fresh Pair of Eyes that we bring having worked across a vast number of Health and Social Care organisations and specialties